FAQ
Q. How fast will I get my item?
We ship orders within one business day of your purchase, which should arrive within 2-4 business days.
Q. Do you accept returns?
We offer a 100% money-back guarantee! If you are not satisfied with our product for any reason, we will gladly accept returns of merchandise within 30 days of your purchase. The buyer pays for return shipping.
Q. What is the difference in the models?
The 4K Max is designed to be a souped-up version of the regular 4K stick, with faster loading times, smoother performance, and an overall better experience. To learn more, go to the compare models tab.
Q. Do I need a 4k TV to use the 4k model?
The 4K models will work perfectly with any TV with a standard HDMI port.
Q. Do I have to use a VPN?
You don't have to use a VPN, but if you don't, your internet service provider could start blocking or throttling your connection for the Fire TV and all the internet traffic at your house. Head over to the VPN part of our website, and you can get a significant discount on the best one, ipvanish.
Q. I'm getting buffered or frozen frequently. Why is this happening?
The first thing to do is to restart your router and device and try again. This helps in many cases.If the issue continues, you must test your device's internet speed directly.Open this website: www.fast.com directly from your streaming device. The result should be 20 Mbps or higher.If your device is not getting the proper speed or your internet provider is throttling your connection, you'll experience buffering.
Q. I'm getting constant buffering.
This means your internet provider is throttling or blocking your connection. Many internet service providers in the UK and US (sometimes from other countries) have this restriction, and the only solution is to use a VPN.
Q. Do I need a separate device for a different TV?
You can take a Fire Stick device anywhere in the world with a WIFI connection and stream just as if you're at home! But if you have two or more places where you want to use it simultaneously, you will have to buy more devices.
Q. Do I need a smart TV to use this device?
Any television with a standard HDMI port will work perfectly